I thought after missing our first flight and the boat and having to fly to the Dominican was the end of our issues for this trip. Boy was I wrong, due to carnival cruise providing us incorrect information the night before debarkation we were late getting off the ship which in return caused our window of time to catch our flight much smaller. I'm sure you can guess at this point, but we ended up not being allowed to board our American Airlines flight, even though we made it to the gate within their stated policy amount of time. Bottom line they gave our seats away and didn't want to let us on because they knew they would be forced to admit they gave our paid for seats away. I can go into more detail, it's a lot. But bottom line their policy states you must be at their boarding check-in counter at least 15 minutes before departure time, which anyone who can read time would have to admit we met those criteria. It's my opinion American Airlines are just greedy crooks and most of the customer service-oriented employees are just as bad. We have sworn off American Airlines along with the rest of our family. So ended up being rolled over and over again to standby list with no luck. None of the staff seemed to care at all also, just an fyi. My wife and I met an older gentleman that had been put on standby going on over 24 hours at that point. Unfortunately, this gentleman only spoke Spanish and American Airlines seemed to do even less to assist him, if that's even possible. After around 10-12 hours we finally caved and put two new tickets with delta on a credit card, so we could get home to our kids. By the way Delta, night and Day compared to American Airlines. Delta at least seemed to at least care some and made an attempt to assist us. My recommendation Fly Delta not AA!
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